Returns Policy

Last updated: September 15, 2026 Return Window: 14 days from delivery, item unused and in original packaging (EU 14-day right of withdrawal). Non-Returnable Items: Opened cosmetics/skincare, perishables, final sale items. How to Return: Contact contact@ekotana.com with your order number. Damaged Items: Contact us within 7 days with photos; free replacement or refund. Refunds: Via Stripe to original payment method, 5-10 business days.